Apple App Store Guideline 5.1.1(v) & Google Play User Data Compliant
MySheltr Account & Data Deletion
Under Apple App Store Review Guideline 5.1.1(v) and Google Play Store policies, MySheltr users have the right to request permanent deletion of their account and associated personal data directly from this web page without reinstalling the app, or directly inside the mobile app.
Submit Web Deletion Request
Self-serve portal for users with or without active app installation
Direct In-App Deletion Path
If you have the MySheltr app installed on iOS or Android
- Open the MySheltr app on your iPhone or Android device.
- Navigate to Settings > Privacy > Delete Account.
- Confirm deletion to immediately purge your account and personal data.
What Data Gets Erased
Profile Data: Name, phone number, email address, and authentication sessions.
KYC Documents: Identity proofs and utility invoices submitted for landlord verification.
Property Listings: All posted rental units, descriptions, photos, and address details.
Contact History: Historical unlocked landlord contacts and saved property bookmarks.
*Note: Non-identifiable financial transaction logs required under statutory Indian tax and accounting laws are archived securely in accordance with legal mandates.
Privacy Desk
Need immediate assistance regarding personal data removal? Contact our compliance officer directly:
+91 84313 99800