Privacy Policy

1. About this policy

Sheltr (“Sheltr”, “we”, “us”) operates a marketplace that helps tenants discover verified rental listings and connect with landlords in India. This page describes, in plain language, what personal data we collect, why we collect it, and what rights you have over it. It is written with India's Digital Personal Data Protection Act (DPDP Act) in mind, but it is an informational draft prepared ahead of formal legal review — publishing this page does not, by itself, make Sheltr DPDP-compliant. A qualified lawyer should review and finalise this policy before it is relied on as a binding legal document.

2. What personal data we collect

We collect only what is needed to run the marketplace and to verify landlords before their listings go live:

• Account details — name, email address, and phone number, for both tenants and landlords.
• Landlord KYC data — for verification purposes only, we ask landlords to confirm their name against their Aadhaar and to submit a recent electricity bill for the listed property. We use this to match the landlord's identity and confirm their connection to the property. We do not collect or store a landlord's full Aadhaar number, and we do not retain raw identity documents beyond what is required to complete verification.
• Payment metadata — when a Pass is purchased, payment is processed by our payment partner, Razorpay. We receive transaction metadata (such as payment status, amount, and a transaction reference) needed to activate your Pass — we do not receive or store your full card, UPI, or bank account details, which are handled directly by Razorpay.
• Usage data — basic activity such as saved properties, unlocked contacts, and search preferences, so the product works as expected.

3. Why we process this data

We process personal data to: create and manage your account; verify landlord identity and property ownership before a listing is published; process Pass purchases and unlock landlord contact details on your behalf; provide customer support; and maintain the security and integrity of the platform. We do not sell personal data to third parties.

4. Your rights

You have the right to access the personal data we hold about you, to ask us to correct it if it is inaccurate, and to request that we erase it. Sheltr's backend supports a full account-deletion flow: requesting deletion removes your KYC files, saved properties, and contact-unlock records from our systems, subject to any data we are legally required to retain for a limited period (for example, for accounting or fraud prevention). To exercise any of these rights, contact us at support@mysheltr.in.

5. Data retention

We retain personal data only for as long as it is needed for the purposes described above — for example, for as long as your account remains active, or as long as we are required to by law. Landlord KYC material is retained only as long as needed to keep a verification current; once you delete your account, associated KYC files are purged as part of that deletion flow.

6. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No online system can be guaranteed completely secure, and we continue to improve our safeguards as the platform grows.

7. Contact us

If you have questions about this policy or how your data is handled, write to us at support@mysheltr.in.